Claim Letters

Rizky Alfian Rifaldi

Customer Service
Sakura Sports
14 Star Road
Jakarta

Dear Sir,

I have recently ordered a new pair of soccer cleats (item #14012016) from your website on Jan 14. I received the order on Jan 19. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AW71199614.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having five pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (021) 987-12345.

Sincerely,

Signature

Adhitya Widyastuti