Etika Profesi Pramugari

Etika Profesi Pramugari

Pramugari adalah staf atau karyawan perusahaan penerbangan yang melayani penumpang terutama keamanannya. Istilah pramugari digunakan untuk staf perempuan, sedang sebaliknya untuk staf lelaki adalah pramugara.

Tugas Pramugari sebagai penunjang dan penyedia segala kebutuhan  penumpang (passenger) selama penerbangan dan memberikan rasa aman dan nyaman kepada para penumpang dengan memberikan pelayanan secara prima selama perjalanan sehingga penumpang merasa nyaman dan puas.

Etika yang harus dimiliki oleh seorang pramugari adalah:

1. Teliti

Sebelum penumpang memasuki pesawat terbang (boarding) pramugari/pramugara harus mengecek terlebih dahulu peralatan keselamatan penerbangan yang akan dibawa pada penerbangan tersebut. Seperti persediaan makanan dan minuman, obat-obatan, sabuk pengaman, masker oksigen, pelampung, dan lain sebagainya.

2. Dapat bekerja dalam tim

Pada saat proses boarding meskipun barang-barang ke kabin dilakukan oleh penumpangnya sendiri, kondisi ini biasanya cenderung cukup crowded. Dan pramugari/pramugara juga akan menawarkan bantuan ke penumpang yang mengalami kesulitan untuk meletakan barang bawaannya ke bagasi kabin.

3. Ramah

Senyuman, sapaan, serta ucapan salam kepada penumpang wajib pramugari/pramugara berikan. Bahkan sikap tersebut harus mulai ditunjukan ketika menyambut para penumpang yang hendak masuk ke dalam pesawat terbang.

4. Memprioritaskan kenyamanan penumpang

Ketika di udara, pramugari bertugas untuk menawarkan makanan dan minuman kepada penumpang. Dan ketika terjadi hal darurat, pramugari/pramugara akan segera mengarahkan penumpang serta memberikan pertolongan pertama yang diperlukan.

5. Memastikan keselamatan penumpang

Jika penerbangan dalam kondisi darurat, pramugari/pramugara tidak boleh terlihat panik dan tugas mereka adalah menenangkan penumpang dan memberikannya prioritas kesalamatan dibanding dirinya sendiri.

6. Sabar dan tegas dalam bekerja

Dalam penerbangan sering kali didapati penumpang yang masih belum memasang sabuk pengaman atau masih sibuk menggunakan telepon genggam mereka. Dalam kondisi seperti ini, kesabaran dan ketegasan pramugari/pramugara sangat dibutuhkan.

7. Ucapan salam dan terima kasih

Saat pesawat terbang hendak mendarat, pramugari/pramugara akan kembali memastikan bahwa semua penumpang telah memasang sabuk pengamannya dengan baik. Dan pada saat pesawat terbang telah mendarat dan penumpang bersiap turun, pramugari/pramugara akan memberikan ucapan salam perpisahan dan terimakasih karena telah memilih maskapai penerbangan nya untuk melakukan perjalanan.

Referensi

https://windysimpson.wordpress.com/2013/01/25/pengertian-pramugari/

http://sekolahpramugari.sch.id/sikap-dan-etika-yang-harus-dimiliki-seorang-pramugari-pramugara.html

http://www.passekolahpramugari.com/kehidupan-tugas-profesi-pramugari-pesawat-maskapai-indonesia/

http://dwi-andari.blogspot.co.id/2014/04/etika-profesi-pramugari.html

Tugas 1 Bahasa Inggris Bisnis 2

1. An university is a place to study and get skills

Alasannya :

• University diawali kata u dengan kata lain Adalah huruf vokal dan an adalah kata yang cocok untuk awalan huruf vokal

2. I had much information to be told to you related with my education

Alasannya :

• Much digunakan untuk sesuatu yang tidak bisa dihitung. Inforrmasi adalah sesuatu yang tidak bisa dihitung dan kata much yang cocok untuk melengkapi kalimat tersebut

3. She has two houses for her children

Alasannya :

• Houses menunjukan kata benda yang banyak.

4. My new neighbor came to this city in two thousand year

Alasannya :

• Two thousand year menujukan kejadian yang lalu atau past tense dan came merupakan kata yang cocok untuk past tense

5. The girl has leave here for six month

Alasannya :

• Bentuk kata tersebut adalah kalimat present dan leave adalah kata yang tepat untuk present

6. I will give everything you want to be my life partner

Alasannya :

• Bentuk kalimat tersebut adalah bentuk kalimat present

7. When I come he was watching television

Alasannya :

• Kalimat tersebut ada bentuk kalimat present yang sedang terjadi

8. While my father has reading the online newspaper. My mother is cooking

in the kitchen.

Alasannya : 

• Kalimat tersebut subjek sedang mengerjakan kegiatannya. Jadi is cooking adalah kalimat yang tepat

9. When you arrive in Jakarta

Alasannya :

• Kata depan on digunakan untuk nama-nama kota, pulau dan lain-lain dan kata at di gunakan untuk menjelaskan suatu yang lebih terperinci

10. After graduating from the university, most of student are going to look

for good jobs

Alasannya :

• Memakai kata on good jobs artinya akan menjadi di dalam pekerjaan bagus tetapi jika for good jobs artinya akan menjadi untuk pekerjaan bagus

Claim Letters

Rizky Alfian Rifaldi

Customer Service
Sakura Sports
14 Star Road
Jakarta

Dear Sir,

I have recently ordered a new pair of soccer cleats (item #14012016) from your website on Jan 14. I received the order on Jan 19. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AW71199614.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having five pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (021) 987-12345.

Sincerely,

Signature

Adhitya Widyastuti

Request and Confirm Letter

• ·         Requesting a Service

January 07, 2016

Butterfly Hotel

Cempaka Timur

Jakarta 13945

Dear Sir/Madam,

I tried reaching you on phone but could not connect. I am the Human Resources Development team of Google would like to book a conference hall in your hotel. We need to conduct a training session for the newly joined employees.

We are planning to run this event on 16th and 17th of February from 8 am to 1 pm. According to my estimations, I will need to be accommodated for at least a hundred people. We will need a big conference hall to accommodate our members and a smaller room next to conference hall.

We will need fifty round tables with nine chairs in each table, a microphone wireless, a projector and a good sound system in the conference hall. In the smaller room, we need five rectangular tables, five sofas, and a monitor.

We would also like the hotel to arrange for lunch. I would appreciate your faxing me the menu choices as soon as possible, but no later than Friday, February 8th.

We would like to know the projected costs for our two days event. You do not need to include the lunch catering costs at this time. Could you fax or e-mail me your cost projections by 30th? I will give you the final confirmation of our reservation by close of  business on the 30th.

I want to thank you for your help. Please feel free to reach me at 021-8794532 to decide on a face to face meeting in order to discuss everything in detail. Hope to get the venue for those dates and information regarding the terms and conditions.

Best Wishes

Adhitya Widyastuti

Human Resources Development Team

• ·         Confirming a Service

Butterfly Hotel

Cempaka Timur

Jakarta 13945

January 10, 2016

Ms. Adhitya Widyastuti

Human Resources Development Team

Google

Jakarta, 13867

Dear Ms. Adhit

Thank you for your January 07 letter expressing interest in Butterfly Hotel. This letter will confirm your plan to book a conference hall in our hotel.

We understand your company would like to reserve our conference facilities February 16 and 17. At least a hundred people will attend your meeting. Your will need a big conference hall and a smaller room next to conference hall.

As you requested, we will provide Fifty round tables with nine chairs in each table, a microphone wireless, and a projector in the conference hall, as well as a sound system. We understand that you are bringing your own computer. We need to know the computer’s model and operating system. Please provide us this information one week before the start of the conference.

In the smaller room, we will provide five rectangular tables, five sofas, and a monitor. Please let us know whether you want a small or long sofa. This request can be submitted one week before the conference.

We will provide a buffet lunch. The menu choices were faxed to you yesterday. Please tell us your menu selections one week before the conference.

As you requested, I faxed the projected cost yesterday. After you decide on required equipment and the type of lunch, we can finalize the cost estimate.

I appreciate having the opportunity to plan your meeting. We invited you to come to our hotel to look our facilities and face to face meeting in order to discuss everything in detail anytime you can.

Sincerely,

Serena Lean

Meeting Planner

Tugas 2 Bahasa Inggris Bisnis 1

Dialog 1 Membuat Perjanjian Rapat ( Making Appointment )

Nina    : Good Morning, PT. Makmur Jaya, this is Nina speaking, can I help you?

Dita     : Hello, could I speak Mr. Rahman , please ?

Nina    : Who’s calling ?

Dita     : My name is Alexa as secretary Mr. Toni from PT. Harapan Makmur,  would like to speak with Mr. Rahman as Director of PT. Makmur Jaya?

Nina    : I’m sorry, Mr Rahman weren’t in place, He was there on a business trip to Malaysia. Is there a message to be conveyed to him ?

Dita     : Yes, Mr. Toni, as leader we want to hold a meeting with Mr. Rahman to

      discuss cooperation matters concerning shopping centers in Yogyakarta

Nina    : Can tell in details the date, time and place of the meeting ?

Dita     : The meeting will be conducted on Thursday, November 10th, 2016 at 09.00 pm located at Siap Saji Restaurant Jl. Malioboro no.22, Yogyakarta.

Nina    : May I know the address and phone number of the PT. Harapan Makmur?

Dita     : Our office at Jl. Malioboro 5 Yogyakarta and contact telephone (021)81762639

Nina    : Okay, I will pass the message to Mr. Rahman, and for further
   confirmation, I’ll call back

Dita     : Okey, thank you

   Dialog 2 Dokumen Yang Dibawa Saat Rapat

Tina                 : Good afternoon, PT. Jaya Abadi, this is Tina speaking, can I help you ?

Cinthya           : Hello, could I speak to Lena, please ?

Tina                 : Who’s calling ?

Cinthya           : My name is Cinthya Ayunda

Tina                 : Could you please spell that, please ?

Cinthya           : Yes It’s C-I-N-T-H-Y-A

Tina                 : Okay hold on a sec I’ll transfer your call

Cinthya           : Thank you

...........................................................................................................................................

Lena                : Hello

Cinthya           : Is this Mrs. Lena?

Lena                : Yes, I’m Lena

Cinthya           : I would like to remind, for meeting today regarding the introduction of the product, please bring the proporsal as well as other planning documents, and is expected at 4 pm, you are already present in the meeting room

Lena                : Okay sir, I will come on time

Cinthya           : Okay, Thank You

Lena                : You’re welcome

 Dialog 3 Pembatalan Perjanjian ( Cancelling Appointment )

Secretary         : Good morning, PT. MAKMUR, can I help you ?

Lyla                 : Hello, could I speak to Mrs. Rina, please ?

Secretary         : who’s calling ?

Lyla                 : I’am Lyla director of PT. Mundur. Can I speak to Mrs. Rina, Director of PT Makmur ?

Secretary         :   Could you please spell that, please ?

Lyla                 : Yes, It's L-Y-L-A

Secretary         : Sorry Sir, Mrs. Rina was in a meeting. There is a message that I can say ? 

Lyla                 : Yes, please pass a message to Mrs. Rina if I can’t attend a meeting Thursday Tommorow, because  official duties to Jakarta is important and can’t be represented. I have held appointment with Mrs. Rina, please convey my apology to Mrs. Rina

Secretary         : Yes, Mrs. Lyla, I will convey the message to Mr Roni

Lyla                 : Thank you

BUSINESS LETTER

Subject : Letter of cooperation

To : Mr. Teguh

Jl. Penggilingan Raya

Jakarta

Dear Mr. Teguh

This email is to invite you to a meeting to discuss cooperation between the introduction of new products our company. This meeting will be held on 12 November 2016, in the hall building in our company, In Jl. Penggilingan, East Jakarta.

The reason for inviting you is to build in the cooperation that we have made and the sense of kinship between our companies together. The meeting will also discuss further about the steps we are going to do to advance our company together. This meeting will also be attended by all representatives of the branches of our company. 

The event starts from 09:00 pm and will end at 16:00 pm. It would be an honor for us if you and the whole manager of PT. Maju Mundur attend the event.

Yours sincerely

Tika

NAME : ADHITYA WIDYASTUTI

CLASS : 3EB37